Eligibility Conditions for Refunds

We provide refunds under the following circumstances:

a. Technical Errors: If you experience a technical error that significantly prevents the use of our Service.

b. Forgotten Cancellations: If you forgot to cancel your subscription and have been charged, contact us for a refund.

You can cancel your subscription at any time. Your subscription will remain active until the end of the current billing cycle.

Refund Period

Refund requests must be made within 14 days of the charge to be considered eligible.

Refund Request Process

To request a refund, please contact our support team by sending an email to info@onaloe.com or using any available support channel.

Processing Time

Once approved, refunds will be processed within 14 business days.

Refund Method

Refunds will be made using the same payment method used for the original purchase.

Exceptions and Special Conditions

a. Consumed Services: No refunds will be made for services already consumed or fully utilized.

b. Promotions and Discounts: No refunds will be given for special promotions, offers, or discount codes used.

c. Abuse and Fraud: In cases of service abuse, fraud, or violations of our Terms, we reserve the right to deny refunds.

d. Frequent Refunds: Customers requesting multiple refunds may be subject to additional review and/or denial of future refunds.

Cancellations and Charges

When canceling your subscription, you will not be charged any additional fees. Your access to the service will remain active until the end of the current billing cycle, after which you will not be charged further.

Information Deletion

All information related to your account will be permanently deleted from our systems 30 days after the end of the canceled subscription, unless there is a legal obligation to retain it for a longer period.

Contact for Refunds

For any questions related to refunds, contact our support team at info@onaloe.com.